All the information on this website is regularly updated. However discrepancies may occur. Many of our wines are produced in very small quantities and so vintages sell out quickly. We cannot guarantee that vintages will be the same as listed on the website. Our website does not account for stock levels. If we have sold out of a particular wine that has been ordered on-line, we will do our best to re-stock the wine and fulfill the order as soon as possible or suggest a good alternative. This may delay the delivery time.
How BlackDogWineAgency.com safeguards personal data
Credit card details
No Credit card or payment information is stored at any time on any of our servers. Credit Card, and other request for payment methods are passed to Worldpay, who are part of the Royal Bank of Scotland group. Further details about WorldPay can be seen at www.WorldPay.com
Information collected from you
When you visit www.BlackDogWineAgency.com you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website.
Use of your Information
Your information will enable us to provide you with access to all parts of our site. We will also use and analyse the information we collect so that we can administer, improve and develop our website to better support you.
We will only ever use your information to contact you in response to an enquiry. Also, with your consent, we may also use your information to let you know about other products and services which we offer which may be of interest to you including new and revamped product information, market research results, promotional activity, advertising and changes in products. If you do not wish to be contacted in the future, please let us know. We will only use the information in accordance with the Data Protection Act 1998 and Directive on Privacy and Electronic Communications 2003.
Data protection, keeping your details safe and up to date
To help us to keep your records current, please “Sign In” with your username and password, click “My Account” and “Manage personal Data”. This is the personal data we hold about you. If your contact details have changed or you would like a new delivery address, please update as appropriate. If you have difficulty accessing or updating the records please email, or no longer want to receive information from BlackDogWineAgency.com please email us at sales@BlackDogWineAgency.com
Disclosure of your information
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
The only third party we will pass your details on to is our delivery service.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small text files placed on you computer by web sites. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.